Social Media Guidelines (2024)

Section I

Scentsy employees, Consultants and customers are family, and we offer our family only the best. Our Scentsy corporate social media pages (i.e. Scentsy Facebook, Scentsy Europe Facebook, Scentsy Australia/New Zealand Facebook, Scentsy Instagram, Scentsy Europe Instagram, ScentsyAusNZ Instagram, Scentsy Pinterest, Scentsy YouTube, Scentsy LinkedIn, Scentsy Twitter) are communities where you can learn about our company and products while engaging in a respectful manner between Scentsy employees, Consultants and customers from around the world. The Scentsy Corporate Social Media Community Guidelines are standards we uphold on all Scentsy corporate social media accounts.

If you need support, have an issue, or wish to file a complaint, please reach out to your Scentsy Consultant for assistance, or contact our Consultant Support team. We will not resolve issues directly on social media. Only your Consultant and our Consultant Support team members are authorized to address such requests.

U.S./Canada: 1-877-855-0617 or email support@scentsy.com
6 a.m. to 9 p.m. MT Monday through Friday

Australia/New Zealand: 1-800-196-428 or email support.au@scentsy.com
8:30 a.m. to 5 p.m. AEDT Monday through Friday

UK: 080 0917 6204 or email support.uk@scentsy.com
8 a.m. to 4 p.m. GMT Monday through Friday

Mexico: 01-800-522-6499 or email support.mx@scentsy.com
6 a.m. to 9 p.m. MT Monday through Friday

Ireland: 1800 947 165 or email support.ie@scentsy.com
8 a.m. to 5 p.m. GMT Monday through Friday

Germany: 080 0180 8375 or email support.de@scentsy.com
8 a.m. to 5 p.m. CET Monday through Friday

Austria: 0800 293 467 or email support.at@scentsy.com
8 a.m. to 5 p.m. CET Monday through Friday

France: 08-00-90-22-41 or email support.fr@scentsy.com
8 a.m. to 5 p.m. CET Monday through Friday

Spain: 0900947897 or email support.es@scentsy.com
8 a.m. to 5 p.m. CET Monday through Friday

Netherlands: 0800 0 226 218 or email support.nl@scentsy.com
8 a.m. to 5 p.m. CET Monday through Friday

We moderate all comments made on each of our Scentsy corporate social media pages. Any comments that violate the community guidelines outlined below will be removed from our page and/or reported. Depending on severity, individuals who violate these guidelines may be banned from our social media pages.

Section II

Community Guidelines for our Scentsy Family

1. We have zero tolerance for posts containing language that can be perceived as bullying, offensive, vulgar, sexually explicit, illegal, harmful, discriminatory, racist, sexist, threatening, abusive, harassing, humiliating, defamatory, libelous, invasive of someone else’s privacy, objectionable or malicious. Any comments of this nature will be removed immediately, and the individual may be banned from our social media pages. It is at Scentsy’s sole discretion to determine what content is offensive and warrants removal. If you see any posts of this kind, please report them directly to the respective media platform.
2. Spam/solicitation messages of any kind will be removed. Scentsy social media pages are here to share our story, our products and the Scentsy love with our community. Please keep all comments related to the subject matter of the post. All spam/solicitation posts will be deleted and reported to Facebook. The individual may also be banned from our pages.
3. Please be respectful of the opinions and cultures of all individuals on all Scentsy social media pages. We are a global family. It is important that everyone has a voice, which will undoubtedly lead to different opinions. You can disagree without being hurtful in your comments. Please think before you post. While we will remain tolerant of our community members’ opinions, we also reserve the right to remove any content that doesn’t reflect the standards and values of our community.
4. Our Scentsy community is expected to use the correct channel to report any inappropriate behavior of Scentsy Consultants and/or employees. Social media is not that channel. We will use our discretion to remove any such comments. We work diligently with our Consultants on best business practices; however, they are ultimately responsible for their own communication and marketing. If you believe a Consultant or employee isn’t upholding Scentsy Standards or employee guidelines you may email our Compliance team at compliance@scentsy.com. Our team will properly and thoroughly investigate and discipline as necessary. It’s of the utmost importance that everyone adheres to appropriate Scentsy guidelines and standards.
5. To remain transparent and ensure only correct information is shared, any claims proven false will be removed from our page. Our Compliance and Social Media teams work together to, at our discretion, ensure all claims are investigated. It’s of the utmost importance that everyone adheres to Scentsy standards and guidelines.
6. For your protection, sharing personal information is prohibited on our social media channels. Any posts containing personal information (i.e. email, address, location, etc.) of yourself or others will be removed at our discretion, as we are made aware of them.
7. Scentsy reserves the right to remove any comments or other material found to be off topic.

In addition to The Scentsy Corporate Social Media Community Guidelines, we ask that users follow the community standards of all social media platforms:

• Facebook: https://www.facebook.com/communitystandards
• Instagram: https://help.instagram.com/477434105621119
• Pinterest: https://policy.pinterest.com/en/community-guidelines
• Twitter: https://help.twitter.com/en/rules-and-policies
• YouTube: https://www.youtube.com/yt/about/policies/#community-guidelines
• LinkedIn: https://www.linkedin.com/legal/user-agreement

Section III

In addition to the community guidelines above, Scentsy employees and Independent Scentsy Consultants are required to adhere to the following:

• Before engaging on any social media pages, make sure you read and understand the Scentsy Consultant Social Media Policy or Scentsy employee guidelines.
• We love your excitement about promoting Scentsy products, but please keep in mind that it’s against policy to use official Scentsy pages to contact potential customers.
• Do not disclose confidential or private information about Scentsy business operations, products, services or customers.
• Be respectful to all Consultants, employees and customers as you are representing Scentsy as a whole.
• We encourage employees and Consultants to join our social communities and participate in conversations, but ask that you leverage our internal tools (i.e. Workstation, Consultant Support, Human Resources, etc.) to direct any questions or concerns about your business, job or working environment.

Scentsy, at our discretion, will remove any comments that break the additional guidelines above.

Section IV

Our Promise to Our Community

Scentsy’s core values are:

• Simplicity It’s the honest, uncomplicated path that defines us. That’s why you’ll always know who we are and where we stand.
• Authenticity Truth is at the heart of everything we do, from our relationships to our product development. Because if it’s not real, it’s not us.
• Generosity More than anything, we strive to give more than we take — and to leave the world better than how we found it.

We promise to always uphold these values as we interact and engage with you on our social media platforms.